Six Things Your Bank Will Never Tell You Six Things Your Bank Will Never Tell You Contact Us 4. Bouncing cheques are good for your bank’s business as long as you don’t write too many. Providing there’s no fraud involved, your bank earns big bucks every time a cheque bounces. Not only do they sock you with a fee for the bounced cheque, you'll pay a higher rate of interest if you go over your agreed overdraft. 5. You can pay your entire credit card bill by setting up a direct debit like you do with your power or phone. Banks don’t actively encourage customers to do this. Why should they? They can’t earn interest on your credit card if you pay it off each month. For the bank, the best credit card is one that has money owing on it. 6. Bank advice may be self-interested. Sometimes, when you use your credit card to book overseas travel-related items,you will be charged interest immediately; e.g. if you use your card to book a hotel room for a trip you are to take three months' time, you may be charged interest from the time of booking rather than the time of staying in the hotel. In a similar way, if you rent a car overseas the trader ma reserve an amount of credit to secure their payment or to cover any possible damage to the car etc. That means, you may find when you use the card it has less credit on it than you expected despite you having actually bought anything. Most people know nothing about the lodging security until it's too late. If you are travelling overseas with your credit card, or using it overseas with your credit card, or using it overseas from within New Zealand, it pays to find out first, what the various conditions of use are. So, these are Futurisk's six credit card traps. One thing we cannot stress enough- avoid credit card debt. What if I'm already in debt? If you find yourself struggling with debt right now, contact the team at Futurisk. We may be able to restructure your debt in a way that savs you hundreds, even thousands of dollars. This information is adapted from Consumer Magazine (January/February 2006, Issue 455, Page 23). There’s something every person who uses a bank needs to understand—a bank is a business. It exists to make a profit and it does that by maximising the use of your hard-earned cash. Knowing how they do that could save you money. Here are six things your bank will never tell you: 1. Your bank wants you to overspend and stay in debt. That may sound a little harsh, but that is the simple reality. You see, banks make money from people who are in debt. In fact, if you are $250,000 in debt you are a better customer for a bank than a person with $30,000 cash in their savings account. The more you spend the more interest the bank earns from you. And, if you’re prone to cheques bouncing, or if you don't pay your credit card bill off in full every month, then you are the bank’s best-friend. 2. A bank’s review of your account is really a sales pitch. The bank is thinking of its bottom line, not yours. If you’re offered a review of your finances or get a call from your “personal banker,” then chances are they want to sell you a new product—usually insurance. It could be that the product on offer is good value, but ask yourself two questions: Do I need the product at all? And, is the bank’s product better than the one I already have or can get elsewhere? 3. Banks prefer to keep their savings-rate changes under wraps. When banks advertise new accounts with flash savings rates, they do so to attract new customers. The banks can’t afford to put their existing customers on these new high-flying rates and they often don't tell you about them. That’s why it pays to ask. View next post At Futurisk, we work for you, not the insurer. So when it’s time to make a claim, we’ve got your back. We’ve got your back Enquire Now Freephone 0800 17 18 19

Six Credit Card Traps to avoid Six Credit Card Traps to avoid Contact Us 4. Missing payments Be careful, with some credit cards, if the bank does not get full payment the day it is due or before you will be charged interest in the full balance. The best way to ensue this does not happen is to arrange to have your credit card bill paid monthly by direct debit or internet banking, that way you never miss a payment. 5. Purchasing goods overseas When you use your credit card overseas you will usually incur two fees: the first is the bank's fee. The fee is often associated wit currency conversion and may be called something like a "currency conversion fee." The second fee is charged by the credit card company. When combined, thee fees can add up to 3% (perhaps a little more) onto your purchase price. It doesn't seem much, but 3% added onto your overseas trip can become quite a large sum of money. 6. Lodging security Sometimes, when you use your credit card to book overseas travel-related items,you will be charged interest immediately; e.g. if you use your card to book a hotel room for a trip you are to take three months' time, you may be charged interest from the time of booking rather than the time of staying in the hotel. In a similar way, if you rent a car overseas the trader ma reserve an amount of credit to secure their payment or to cover any possible damage to the car etc. That means, you may find when you use the card it has less credit on it than you expected despite you having actually bought anything. Most people know nothing about the lodging security until it's too late. If you are travelling overseas with your credit card, or using it overseas with your credit card, or using it overseas from within New Zealand, it pays to find out first, what the various conditions of use are. So, these are Futurisk's six credit card traps. One thing we cannot stress enough- avoid credit card debt. What if I'm already in debt? If you find yourself struggling with debt right now, contact the team at Futurisk. We may be able to restructure your debt in a way that savs you hundreds, even thousands of dollars. Credit card can be dangerous! Many people in New Zealand today find themselves buried by inescapable debt that can be traced back to being overzealous in the use of their credit card. Sure, credit cards are handy. They provide an easy way to purchase things online or if you don't want to carry cash around with you, but it's so easy to forget when you buy something with your card, you are incurring a debt. And, once you get into credit card debt, it can be very difficult to get out of. That's why the team at Futurisk want to remind you of the six credit card traps you need to watch out for: 1. Extra Credit Every credit card will have a credit limit - that's a maximum amount you can have owing on your credit card at any one time. When you first received your card the issuing bank will told you what credit limit is. As time goes by, the bank will offer to increase this limit for you - particularly if you have been paying your card off each month before the interest payment clicks in. BEWARE: this increased limit will immediately increase the chances of you overspending. That's what the banks are hoping for....to get you into debt so that they can make money off the interest you owe. There was a time when banks didn't even give you a choice about the increased credit, they just put it on your card and called it a, "privilege." The law has changed, however. These days banks should ask if you want the extra credit. If the bank approaches you to ask if you want to increase your credit limit, decline their offer 2. Cash advances Here's something a lot of people don' realise. When you buy goods with your credit card there is usually a one month credit free period, BUT, when you get cash out on your credit card you begin to pay interest immediately. A void using your credit card to et cash out of the bank. 3. Card payment surcharges Have you ever gone to use your credit card and had a vendor tell you it will cost you extra to put purchases on a card? That used to be illegal. These days it's considered acceptable provided the vendor tells you about the surcharge before you use your card. I still think it's a bit on the nose, however, and I refuse to pay such surcharges. Wether you do or not is up to you, but be aware, the surcharge is usually a percentage of the purchase price of our goods. That means, on a large item the surcharge can be quite high and can easily wipe out any saving you thought you were making. View next post At Futurisk, we work for you, not the insurer. So when it’s time to make a claim, we’ve got your back. We’ve got your back Enquire Now Freephone 0800 17 18 19

Six Tips to Help You Pay Off Your Mortgage Faster Six Tips to Help You Pay Off Your Mortgage Faster Contact Us 3. Make repayments fortnightly, not monthly Most banks will set up your mortgage with monthly repayments; request fortnightly repayments. What that means is that, over a year, you’ll make 26 half-monthly repayments rather than 12 monthly payments – that’s two extra repayments per year. Over the course of a 30 year mortgage that can save you thousands of dollars. 4. Make lump sum repayments If you have a tax refund or some other windfall, put it on your mortgage. It will go straight towards paying off principal owed and save money on interest repayments. 5. Track your finances Many people could radically improve their personal finances if only they kept track of their income and expenditure – that means, keeping to a budget. Remember, even small amounts of money saved and put on your mortgage can save thousands over the period of your mortgage. 6. Set your mortgage up with part revolving credit Of all the tips to save money on your mortgage, this is the most effective. It can be tricky to set up properly and you may need some financial advice to do it. Once set-up, however, it can save you tens of thousands of dollars and many years of mortgage repayments. The team at Futurisk would love to talk to you about all aspects of your personal finances. Click here to contact Futurisk. I remember when I was about Intermediate School age (a long time ago), my mother would give me $20 each fortnight and I’d take it to the local building society. It was the mortgage money. Having taken out a mortgage, my parents faithfully paid back the required sum every fortnight until every dollar of the interest and principal were paid off. No thought was given to ways of saving on those mortgage repayments. These are, however, simple things you can do to speed up your mortgage repayments saving you both money and time. Here are Futurisk’s six tips to help pay off your mortgage faster: 1. Start early Whatever strategy you decide on, start as early on in your mortgage as you can. In fact, think about how you will repay your home loan before you even sign up for it. Perhaps get some advice from a financial solutions company like Futurisk or from your accountant. This is because, with a table mortgage, which most mortgage-holders will have, the early payments are mostly interest with little principal being repaid. Then, as time goes on, the proportion of interest per payment decreases, and the proportion of principal per payment increases. So, the sooner you begin on a plan to speed up the paying off of your mortgage, the more you save. 2. Each fortnight, pay a little more than the bank asks for If you pay any amount over what the bank asks you to pay on your mortgage, that amount will go straight into lowering the principal owed and therefore lower the interest you are paying. Over the life of your mortgage even a small amount of extra money paid per payment can save tens of thousands of dollars. Here’s another little trick: over time, most mortgage repayments will decrease. Many home owners look forward to this and see it as extra money in their wallet. However, by keeping your repayments the same throughout the life of your mortgage, a lot of money can be saved. View next post At Futurisk, we work for you, not the insurer. So when it’s time to make a claim, we’ve got your back. We’ve got your back Enquire Now Freephone 0800 17 18 19

How to know you have the right insurance cover - Life Insurances How to know you have the right insurance cover - Life Insurances Contact Us Which life-insurance should I go for? Term life insurance or a whole of life policy, which one should you go for? The obvious advantage of a whole of life policy is that it's like a savings account. You pay your premiums, and at a certain age you get something back. The disadvantage is that, for all that time, the premiums are higher. The question to ask when deciding which policy to go for is this, "If I go for the cheaper (term life insurance) policy, what will I do with the money saved?" If the answer is that you would squander it, then an endowment policy with the compulsory savings component is perfect for you. If, however, you're able to be more disciplined and put that money aside in some sort of investment for the future, then you might consider doing that and going for a term life policy. Insurances to protect your income: We almost always insure our most valuable assets-it's crazy not to! So, you've probably taken out insurance on your house, your car, your possessions... but none of these are your most valuable asset. Your most valuable asset is your ability to earn an income, and this needs to be protected because without it, you cannot pay your bills. There are two ways to protect your income: Income protection insurance, sometimes called disability insurance. Most income protection policies will, in the event of you being unable to work as a result of illness or injury, pay you up to 75% of your previous taxable income for a pre-specified term. As part of the policy, you can usually choose a stand-down period of four, eight, or 13 weeks before any income is paid out. The length of stand-down you select will be reflected in the premium you are charged - the longer the stand-down, the lower the premium. So, income protection means you continue to get a weekly payment despite being unable to work. Trauma or crisis insurance, sometimes referred to as critical illness insurance. This policy provides a lump sum on the diagnosis of certain specified critical conditions such as, serious cancer, heart disease and stroke. Some people say, it's like life insurance, but you don't have to die! What this means is, if you're seriously ill and need to take time off work, you'll be paid a lump sum to help with medical expenses, living expenses etc. That lump sum is agreed at the time you purchase the policy and, the greater the lump sum, the higher the policy premiums. So, in short, income protection pays a percentage of your income; trauma insurance pays a lump sum. Do I need to protect my income? The simple answer to this is, "Yes." Everyone needs to protect their income in case of an accident or illness. However, when considering income protection insurance you need to consider the value of it by weighing up your income, occupation and any offsets such as ACC payments and the like. For instance, if you are earning $40,000 per year, it may be that you would be eligible for that amount via a sickness benefit should you become ill. It nullifies the need for income protection insurance. One thing is for sure: Whenever you take out insurance, read all documents carefully so you know what's covered and what's not. To get proper advice on life insurances we recommend that you speak to an accredited insurance agent. Life insurances can be pretty confusing. There are so many products out there, and you never quite know which ones are best for you. And then, having decided on the type of insurance, there's the question of how much should you insure for? And when should you start with life insurance? One thing is for sure, however, living without any form of life-based insurance cover leaves your personal and business finances in a dangerous position. One of the most common ways of falling into debt is through the unexpected need to replace a lost or damaged asset that was not insured, and your greatest asset is your ability to earn. If that was suddenly removed from you, debt could quickly follow. Here's Futurisk's quick guide to life-based insurances. In terms of life-based insurances there are two aspects of cover you should consider to avoid potential debt for yourself or your dependents. The first is life insurance; this protects your dependents in the case of anything happening to you. The second is income protection insurance; this protects you and your dependents in a situation where you are unable to work because of some sort of illness. Let's look at these insurances more closely: Life insurances: The important thing to remember about life insurance is that it's not for you. Sure, it's your life that's insured, but the policy is for the benefit of your dependents. It's to ensure that they are able to live with some quality of lifestyle in the event that you're not there to provide for them. There are two types of life insurance policy: Term life insurance: Term life insurance agrees to pay your dependents or your estate an agreed amount if you die. The policy usually runs for a set term. That means, when you reach a certain age the cover ceases. You know longer pay premiums and you're no longer covered. Most people choose an age of about 65, a time when they no longer have children dependent on them, and have some income because they're receiving the pension. Because the insurance company realises the chance of you dying before this age is relatively slim, premiums are adjusted accordingly. This is why the premiums are usually lower than for the second type of life insurance. Whole of life or endowment insurance: Whole of life insurance (sometimes called endowment insurance) tends to be more expensive than straight life insurance because it combines life insurance with a savings or investment component. Endowment policies still mature when you reach a previously nominated age (usually 65), but you receive a lump sum. At that point the policy and premium payments cease. If you die before reaching that age, your estate receives the agreed insurance pay-out. View next post At Futurisk, we work for you, not the insurer. So when it’s time to make a claim, we’ve got your back. We’ve got your back Enquire Now Freephone 0800 17 18 19

Do you have an emergency nest egg? Do you have an emergency nest egg? Contact Us Most financial gurus and advisers these days recommend having a separate account that’s just for emergencies, and they’re not hard to set up. In fact, most banks will let you do it online. Just log in to your banking website and create a brand new internet account.But having the account is only half the job – now it just needs some money. Because many people live from pay day to pay day, putting a couple of hundred dollars aside into your emergency account is much easier said than done. Instead, consider starting an automatic payment, so every week or fortnight even as little as $5 is transferred into your emergency account without you having to do anything. $5 doesn't sound like much, but within 10 weeks you’ll have more than enough to put petrol in your car and buy some lunch if your pay doesn't come through. One of the key pieces of advice given about keeping an emergency accounts is to make it a little harder to access than your regular accounts. If you had a card in your wallet that had access to your emergency account, the temptation to spend the money would be too great. Instead, make it so that the only way to access that money is to have to transfer it from the special account into your regular account. So next time you need some emergency cash in a hurry, all you’ll need to do is whip out your smartphone, transfer some money and you’ll be away laughing. Earlier this year this was a glitch with ANZ’s payment system, and a whole lot of New Zealanders woke up on payday to discover they hadn't been paid. It didn't take long for the issue to be resolved, and everyone was paid by lunchtime, but the ANZ Facebook page was still inundated with complaints and tales of tragedy as people claimed they were now starving, cold and unable to put petrol in their car because of ANZ’s mistake. If you woke up on payday and found yourself in this situation, what would your day be like? Would you be going to work hungry because you couldn't afford to buy food for lunch? Would you have to walk to work because you had no money to pay for petrol or a bus? Or would you just transfer a few dollars from your emergency account and go on your merry way? For many, waking up on pay day to find their account empty should be a wake-up call, and one of the best things you can do if you’re scared of ever being in this situation is to create an emergency account. View next post At Futurisk, we work for you, not the insurer. So when it’s time to make a claim, we’ve got your back. We’ve got your back Enquire Now Freephone 0800 17 18 19

How your bank decides to loan you money How your bank decides to loan you money Contact Us Equity (sometimes called Collateral). Equity is a measure of your net worth. It's the value of what you own minus the value of what you owe. In short, the bank wants to be sure that, if you can't repay your loan, you have enough value in your home so that, if they sell it, they can recoup the money you owe them. This is why part of the application form will include a measure of assets versus liabilities. In recent times this became a problem for the bank (and for the person they loaned money to). You see, the banks were loaning 100% on the value of a home. That meant, if the housing market dipped and a mortgage holder couldn't repay their loan, the bank would sell the property but not recoup all their money. So, the person who borrowed the money is now without a home, and still owes money to the bank. This is why there is so much talk about LVR; that is, your loan to value ratio. LVR is the amount you will owe on your house divided by the amount it is worth. LVR's vary from bank to bank but most will usually only loan up to 80% LVR. That means, if you want to buy a new home you will usually need at least 20% of the purchase price as a deposit. It also makes it quite easy to work out how much you can afford to spend on a house - just multiply your deposit by five. Character. For many banks, your financial character is the most important criteria used to assess whether you qualify for loan or not. Banks will look at your financial track record to determine whether they think they can trust you to repay a loan. They will take into account things like whether you have; previous defaults on any type of loan repayments, fines owing, a poor credit rating, a poor job history, or whether you are constantly going into unarranged overdraft. This is why banks ask for three months' bank transactions before giving out a loan - it's to check how well you manage your finances. This is an aspect of borrowing that many people underestimate. It's not just about having a deposit. The bank is more concerned about getting back the money it gives to you, and to prove that you will do that you need to have a good credit and banking record. The challenge. The challenge is simple; if you think you are going to want a bank loan sometime in the future, you need to be proactive now in ensuring you are an attractive client to the bank in these areas; Serviceability Equity, and Character. The team at Futurisk would love to talk to you about all aspects of your personal finances. You will have read in the news that banks are tightening up on lending money to home buyers. Not so long ago it was easy to get a loan, now many first home buyers are wondering how they will ever secure the money to get into their own home. There are, however, things you can do to make yourself more suitable for a bank loan. But don't leave these things until the last minute. If you think you may want to purchase a home in the future, think about these things now. The bank uses three criteria to assess whether to give you a loan There are three key criteria the bank will measure a potential borrower against; Serviceability Equity Character Serviceability (sometimes called capacity). Serviceability measures your ability to repay a loan. Basically, it is your income minus your expenses. This is why, when you apply for a loan, the bank asks you to complete an application form with records of your monthly earnings and monthly spending. Each bank will have a slightly different mathematical formula to calculate serviceability, and slightly different requirements regarding the surplus funds you should have at the end of each month. However, in general terms, banks will expect you to have a monthly surplus of around $300 after all your expenses have been paid. Two things will greatly affect your serviceability and therefore your chance of getting a loan. The first is overspending. If you're thinking of asking the bank for a loan, begin to economise now so that you can show you're able to live on a minimal budget. The second thing that will affect your ability to service a loan is existing debt. If you have debt, you will be making repayments. Those repayments will count against you being granted a loan; and that includes the debt from a student loan. Remember the old rule - pay off debt as quickly as possible. View next post At Futurisk, we work for you, not the insurer. So when it’s time to make a claim, we’ve got your back. We’ve got your back Enquire Now Freephone 0800 17 18 19

How to know if a reverse mortgage is for you How to know if a reverse mortgage is for you Contact Us So, is it a good idea for me to take out a Reverse Mortgage? This is a decision only you can make. There are, however, a few things you need to consider; Is there some other way to raise the cash you require? Reverse Mortgages are expensive. If the amount of cash required is small such a loan is not worth the cost of the setup fees etc. Even for a larger amount of money, it makes better financial sense, if you can afford the repayments, to take out a standard mortgage or personal loan, or free up cash by downsizing your home. Find out how portable the loan will be; i.e. if you move home do you have to immediately repay the loan, or can you attach it to your next home? Before entering into a Reverse Mortgage (Home Equity Release Mortgage) make sure you seriously consider the effect it may have on your future, especially as regards any move you may wish to make and the capital you'll need to make that move. Also consider how important it is for you to be able to leave something to your children in respect of an inheritance of some sort. Some companies offer what is known as a no-negative-equity guarantee which is exactly what is says; a guarantee that ensures that when you sell your home, if you receive less for the home than the value of the outstanding loan, neither you nor your estate will have to make up the shortfall. Get professional advice in this regard if you need it. Shop around for a good deal. Make sure you read the contract well and understand exactly what the deal you're offered really means before you sign anything. If you're on the pension (and Reverse Mortgage recipients usually are) make sure that receiving funds such as these do not jeopardise the receipt of your benefit. The Bottom-line: Reverse Mortgages are not a bad idea, but neither are they necessarily a great idea. If you have an urgent need for cash, e.g. for a surgical operation or the like, then a loan like this can be perfect for your needs. However, make sure you understand the drawbacks. They are expensive, and much of the expense is invisible. That is, it is in the form of interest repayments which are constantly growing without you realising it. Also, if you have no family and no one you want to leave your home to you may as well spend your money before you go! In that case, a Reverse Mortgage may be perfect for you. However, if you have family or others you are hoping to leave a nest-egg to, beware. If you have a need for some extra cash, perhaps a better scheme would be for those who you're wanting to leave money to, to take out a loan on your behalf. That way it's like they're making an investment in a property that should increase in value over time. For more information on home loans, refinancing your loan, or interest rates, contact the team at Futurisk, enquiries@futurisk.co.nz . You've probably heard of a Reverse Mortgage, sometimes called a Home Equity Mortgage. With our aging population, they are becoming more common. Reverse Mortgages can be a good way to free-up money to spend on things you want - provided you're aware of the many pitfalls. What is a Reverse Mortgage? A Reverse Mortgage enables you to borrow money against the equity you have in your home, up to a proportion of the value of that property.Repayments on the loan are made when you leave the property; that is often when a person sells, moves into a retirement home, or dies. How much can I borrow? The lender will calculate the maximum amount you can borrow according to your age and the value of your home. If you're aged between 60 and about 65, you will usually be able to borrow about 20% of the home's value. This proportion increases as you get older, so that by the time you're over 85 it can be as much as 45% of the house value. How is the loan paid out? A Reverse Mortgage loan may be paid out in one of three ways; a lump sum, which is great if you are borrowing for a particular one-off purchase; small regular payments, which is perfect if your retirement income is not enough to cover your regular expenses. This option is not offered by all companies, however. a line of credit or a revolving credit loan. Would I be eligible? To be eligible for a Reverse Mortgage, you must own your own home and, usually, be 60 years or older. Are there other things I should know? Setting up a Reverse Mortgage can be expensive. You will be required to have your home valued, that will cost around $400. Some companies insist you do this every five years or so which can become quite a sizable on-going expense. Then there will be set-up fees for the loan. These can vary from around $1000 to $2000 plus legal costs. What's more, most companies will insist that you keep up with payments for insurance on the home, and that property maintenance is kept to their standard What about the interest rate? Be careful! This is where things can get expensive. You do not make regular repayments on a Reverse Mortgage loan. The loan is repaid in full when the home is sold or you no longer have control over it. Your interest rate will be higher than a normal mortgage rate and, as it compounds, you can quickly lose the equity in your home. View next post At Futurisk, we work for you, not the insurer. So when it’s time to make a claim, we’ve got your back. We’ve got your back Enquire Now Freephone 0800 17 18 19

Recent News News > Helpful news and advice on your insurance, finance or mortgage needs. Advice All news Financial Insurance Mortgages How to know if a reverse mortgage is for you You've probably heard of a Reverse Mortgage, sometimes called a Home Equity Mortgage. With our aging population, they are becoming more common. Reverse Mortgages can be a good way to free-up money to spend on things you want - provided you're aware of the many pitfalls. Read More Top tips for keeping your house warm this winter Keeping your house warm over winter can be hard. It can cost a small fortune to generate enough heat to get your house warm, and then there are so many ways for cold air to take its place. Luckily there are some affordable and simple ways to keep your house warm this winter that don't require a big budget or a degree in rocket science. Read More Six Things Your Bank Will Never Tell You This information is adapted from Consumer Magazine (January/February 2006, Issue 455, Page 23). There’s something every person who uses a bank needs to understand—a bank is a business. It exists to make a profit and it does that by maximising the use of your hard-earned cash. Knowing how they do that could save you money. Here are six things your bank will never tell you: Read More Six Credit Card Traps to avoid Credit card can be dangerous! Many people in New Zealand today find themselves buried by inescapable debt that can be traced back to being overzealous in the use of their credit card. Sure, credit cards are handy. They provide an easy way to purchase things online or if you don't want to carry cash around with you, but it's so easy to forget when you buy something with your card, you are incurring a debt. And, once you get into credit card debt, it can be very difficult to get out of. Read More Nine Things to do to get Your Personal Finances in Order The team at Futurisk have three rules regarding personal finance: Spend less than you earn, Pay off debt, Don't go into debt This article expands on those rules - do these nine things and you need never worry about your finances again. Read More How to know you have the right insurance cover - Life Insurances Life insurances can be pretty confusing. There are so many products out there, and you never quite know which ones are best for you. And then, having decided on the type of insurance, there's the question of how much should you insure for? And when should you start with life insurance? Read More Show more news At Futurisk, we work for you, not the insurer. So when it’s time to make a claim, we’ve got your back. We’ve got your back Enquire Now Freephone 0800 17 18 19