When life doesn't go to plan, having the funds you need can certainly make circumstances easier. Whether it's money for medical costs, mortgage repayments or just daily life, the right insurance plan will make sure you're covered.
Futurisk Insurance Limited Complaints Policy
Futurisk Insurance Limited is a member of Financial Services Complaints Limited (FSCL) and as part of our membership, and in order to provide the best client service possible, we provide a fair, transparent and timely resolution of complaints and disputes.
If you are not satisfied with a product or service provided by your broker, please contact your broker to lodge a complaint with them. They will immediately acknowledge your complaint and will advise you of the steps being taken to resolve the matter.
If you are unable to contact your broker, or wish to speak with someone else please contact Joe Singh on 021 923 400 or email firstname.lastname@example.org
We will try to resolve your complaint quickly and fairly, however, should we be unable to attend to your complaint within 24 hours, we will advise you of this and endeavor to resolve the matter within 20 working days of receipt.
If you remain dissatisfied, you have the right to refer your complaint to Financial Services Complaints Limited (FSCL) for further consideration and/or adjudication. They can be contacted at:
PO Box 5967